Privacy is very important to us. Our privacy practices are held to high
standards by third party organizations. As part of the normal operation of our services we collect and, in some
information we collect about you and what may happen to that
information. Although this policy may seem long, we have prepared a
detailed policy because we believe you should know as much as possible
about Brake Warehouse practices so that you can make informed decisions. The
privacy practices of this statement apply to the Brake Warehouse website and apply generally to our subsidiaries or joint venture
partners websites (collectively the "Site") whose specific
privacy policies are available from our other pages. All of our subsidiaries and joint venture partners
operate under similar privacy practices as described in this Privacy
Policy and, subject to the requirements of applicable law, we strive to
provide a consistent set of privacy practices throughout the global Brake Warehouse trading community.
As described below, some of your personally identifiable information
is disclosed to third parties and used by us and third parties. By
accepting the User Agreement, you expressly consent to our use and
disclosure of your personally identifiable information. This Privacy
Policy is incorporated into and subject to the terms of the Brake Warehouse .
Table of Contents
- A Special Note About Children.
Children are not eligible to use our services and we ask that minors
(under the age of 18) do not submit any personal information to us. If
you are a minor, you can use this service only in conjunction with
your parents or guardians.
- Information We Collect.
Our primary goal in collecting personal information is to provide you
with a smooth, efficient, and customized experience. This allows us to
provide services and features that most likely meet your needs, and to
customize our service to make your experience easier.
Under some circumstances we may require some additional financial
information, such as, but not limited to: if you are registering using
an email account at a free email service, or registering to sell on
our site. We use your financial information, including credit card
information to verify your name, address, and other information, as
well as to bill you for your use of our services.
We automatically track certain information based upon your behavior
on our site. We use this information to do internal research on our
users' demographics, interests, and behavior to better understand and
serve you and our community. This information may include the URL that
you just came from (whether this URL is on our site or not), which URL
you next go to (whether this URL is on our site or not), what browser
you are using, and your IP address.
We use data collection devices such as "cookies" on
certain pages of our site. "Cookies" are small files placed
on your hard drive that assist us in providing customized services. We
also offer certain features that are only available through the use of
password less frequently during a session. Cookies can also help us
provide information which is targeted to your interests. Most cookies are "session cookies," meaning that
they are automatically deleted from your hard drive at the end of a
session. You are always free to decline our cookies if your browser
permits, although in that case you may not be able to use certain
features on our site and you may be required to reenter your password
more frequently during a session.
Additionally, you may encounter "cookies" or other
similar devices on certain pages of our site that are placed by third
parties. For example, if you view a web page created by a user, there
may be a "cookie" placed within that web page. We do not
If you choose to bid, buy or sell on our site, we collect
information about your bidding, buying and selling behavior. We also
collect other users' comments about you in our feedback area.
If you establish a credit account with us to pay the fees we
charge, we collect some additional information, including a billing
address, a credit card number and a credit card expiration date and
tracking information from checks or money orders.
If you choose to post messages in our Cafes, chat rooms or other
message areas or leave feedback for other users, we will collect that
information you provide to us.
If you send us personal correspondence, such as emails or letters,
or if other users or third parties send us correspondence about your
activities or postings on the Site, we may collect such information
into a file specific to you.
If you register for Brake Warehouse on another web site or use a web site
providing a service for Brake Warehouse or a web site that helps facilitate your
activity on Brake Warehouse , that web site may provide personal information about
you and your transactions back to Brake Warehouse .
For a chart showing what information we collect from or about you,
and who has access to that information, please see the Appendix.
- Our Use of Your Information.
We use information in the file we maintain about you, and other
information we obtain from your current and past activities on the
Site, to resolve disputes, troubleshoot problems and enforce our User
Agreement. At times, we may look across multiple users to identify
problems or resolve disputes, and in particular we may examine your
information to identify users using multiple User IDs or aliases.
If you choose to list an item for sale on our site or open a credit
account, we use your address and billing information to bill you and
provide associated support.
You agree that we may use personally identifiable information about
you to improve our marketing and promotional efforts, to analyze site
usage, improve our content and product offerings, and customize our
site's content, layout, and services. These uses improve our site and
better tailor it to meet your needs.
You agree that we may use your information to contact you and
deliver information to you that, in some cases, are targeted to your
interests, such as targeted banner advertisements, administrative
notices, product offerings, and communications relevant to your use of
expressly agree to receive this information. If you do not wish to
receive these communications, we encourage you to opt out of the
receipt of certain communications on the notification page. You may make changes to your notification preferences at any
- Our Disclosure of Your Information.
Due to the existing regulatory environment, we cannot ensure that all
of your private communications and other personally identifiable
information will never be disclosed in ways not otherwise described in
foregoing), we may be forced to disclose information to the government
or third parties under certain circumstances, third parties may
unlawfully intercept or access transmissions or private
communications, or users may abuse or misuse your information that
they collect from our Site. Therefore, although we use industry
standard practices to protect your privacy, we do not promise, and you
should not expect, that your personally identifiable information or
private communications will always remain private.
As a matter of policy, we do not sell or rent any personally
identifiable information about you to any third party. However, the
following describes some of the ways that your personally identifiable
information may be disclosed.
Brake Warehouse Community. Throughout the Site, you
are identified by your User ID. If you select your email address as
your User ID you will disclose your email address to other users and
third parties. As a result, other users and third parties might send
you unsolicited email and be able to personally identify all of your
public activities on the Site. Although our pages are coded with robot
exclusion headers, others may illegally attempt to automatically
collect your email address from our site. We describe how to change
your User ID below in Section 8. Even if your User ID is not your
email address, your User ID can be used to identify you and your
activities throughout the Site. Other people can see your bids, items
that you have purchased in the past, your feedback rating and
associated comments, your postings on the Site, and so on. We also
provide a number of ways to allow other users to find out more about
you and your site activities, such as our feature that allows users to
quickly see all of the items you are offering at the time. If you are
involved in a transaction, we have a feature that allows other users
to view your email address and obtain your contact information.
External Service Providers. There are a
number of services offered by external service providers that help you
use our Site (e.g., co-branded sites, listing agents, escrow,
authentication, mediation). If you choose to use these optional
services, disclose information to the external service providers,
and/or grant them permission to collect information about you, then
may, for your convenience, provide some of your personally
identifiable information to the external service provider offering
such services. However, before we disclose your personally
identifiable information to an external service provider, you will see
what data is about to be sent and have the ability to approve the
disclosure. To prevent our disclosure of your personally identifiable
information to an external service provider, you can decline such
disclosures or simply not use their services. Because we do not
control the privacy practices of these third parties, you should
evaluate their practices before deciding to use their services. Users
who register on a Brake Warehouse or Sophio co-branded web site (for example, Sophio.com, B2CCentral.com, Google);
permission to pass your email address back to that co-branded web site and affiliated web sites. The use of
such information by the co-brand and affiliated web sites is limited
by their applicable privacy policies.
Internal Service Providers. We may use
internal service providers to facilitate our services (e.g., search,
discussion boards, surveys) and therefore we may provide some of your
personally identifiable information directly to them. In some
instances, the internal service provider may collect information
directly from you (such as the situation where we ask a internal
service provider to conduct a survey for us). In these cases, you will
be notified of the involvement of the internal service provider, and
all information disclosures you make will be strictly optional. In all
cases, these internal service providers' use of information we supply
them is restricted by confidentiality agreements. If you provide
additional information to an internal service provider directly, then
their use of your information is governed by their applicable privacy
Other Corporate Entities. We share much of
our data, including personally identifiable information about you,
with our subsidiaries and joint ventures that are committed to serving
your online trading needs and related services, throughout the world.
To the extent that these entities have access to your information,
they will treat it at least as protectively as they treat information
they obtain from their other users. Our subsidiaries and joint
ventures follow privacy practices no less protective of all users than
our practices described in this document, to the extent allowed by
applicable law. It is possible that Brake Warehouse , its subsidiaries, its joint
ventures, or any combination of such, could merge with or be acquired
by another business entity. Should such a combination occur, you
should expect that Brake Warehouse would share some or all of your information in
order to continue to provide the service.
Legal Requests. Brake Warehouse cooperates with law
enforcement inquiries, as well as other third parties to enforce laws,
such as: intellectual property rights, fraud and other rights. We can
(and you authorize us to) disclose any information about you to law
enforcement or other government officials as we, in our sole
discretion, believe necessary or appropriate, in connection with an
investigation of fraud, intellectual property infringements, or other
activity that is illegal or may expose us or you to legal liability.
Further, we can (and you authorize us to) disclose your User ID, name,
street address, city, state, zip code, country, phone number, email,
and company name to Brake Warehouse participants as we in our sole discretion believe
necessary or appropriate in connection with an investigation of fraud,
intellectual property infringement, piracy, or other unlawful
- Your Use of Other Users' Information.
In order to facilitate interaction among all Brake Warehouse community members,
our service allows you limited access other users' contact
information. As a seller you have access to the User ID, email address
and other contact information of the buyer or winning bidder(s), and
as a buyer or winning bidder you have access to the User ID, email
address and other contact information of the seller.
By entering into our User Agreement, you agree that, with respect
to other users' personally identifiable information that you obtain
through the Site or through an Brake Warehouse -related communication or Brake Warehouse and
transaction, Brake Warehouse and hereby grants to you a license to use such
information only for: (a) Brake Warehouse -related communications that are not
unsolicited commercial messages, (b) using services offered through Brake Warehouse and
CounterCat and or Sophio (e.g. escrow, insurance, shipping and fraud complaints), and (c)
any other purpose that such user expressly agrees to after adequate
disclosure of the purpose(s). In all cases, you must give users an
opportunity to remove themselves from your database and a chance to
review what information you have collected about them. In addition,
under no circumstances, except as defined in this Section, can you
disclose personally identifiable information about another user to any
third party without our consent and the consent of such other user
after adequate disclosure. Note that law enforcement personnel,
program participants, and other rights holders are given different
rights with respect to information they access.
Brake Warehouse and
CounterCat and or Sophio and our users do not tolerate spam. Therefore, without
limiting the foregoing, you are not licensed to add an Brake Warehouse and
CounterCat and or Sophio user, even
a user who has purchased an item from you, to your mail list (email or
physical mail) without their express consent after adequate
disclosure. To report Brake Warehouse related spam to Brake Warehouse , please send an email
- Use of Email Tools.
You may not use the Email This to a Friend service or other
email forwarding services that we offer to send spam or otherwise send
content that would violate our User Agreement. We do not permanently
store the email messages or the email addresses.
If you send and email using the Email This to a Friend
service to an email address that is not registered in our community,
we do not use that email addresses for any purpose other than to send
your email. We do not rent or sell these email addresses. We generally
discard the email addresses some time after they have been used to
send your email.
- Control of Your Password
You are responsible for all actions taken with your User ID and
password, including fees. Therefore we do not recommend that you
disclose your Brake Warehouse password to any third parties. If you choose to
share your User ID and password or your information with third parties
to provide you additional services, you are responsible for all
actions taken with your User ID and password and therefore you should
password, you may lose substantial control over your personally
identifiable information and may be subject to legally binding actions
taken on your behalf. Therefore, if your password has been compromised
for any reason, you should immediately change your password as
detailed in Section 8.
- Reviewing and Changing Your Personally
Following registration, you can review and change the information you
submitted during registration including:
ID and email
address. If you change your User ID we keep track of your old
User ID(s) and your new User ID. Your registration
information such as: name, company, address, city, state, zip code,
country, primary phone number, secondary phone number, fax number and
gender. Your password.
card number and expiration date, and other financial information.
You must promptly update your information if it changes.
Once posted, you cannot change or remove any public postings made in
our chat rooms or other message areas or the feedback area.
Upon your request, we will deactivate your account, contact
information, and financial information from our active databases. To
make this request, email email@example.com.
Such information will be deactivated as soon as reasonably possible in
accordance with our deactivation policy and applicable law.
We will retain in our files information you have requested to
remove in some circumstances, such as to resolve disputes,
troubleshoot problems and enforce our User Agreement. Further, such
prior information is never completely removed from our databases due
to technical and legal constraints, including stored "back
up" systems. Therefore, you should not expect that all of your
personally identifiable information will be completely removed from
our databases in response to your requests.
- Other Information Collectors.
document only addresses the use and disclosure of information we
collect from you. To the extent that you disclose your information to
other parties, whether they are bidders, buyers or sellers on our Site
or other sites throughout the Internet, different rules may apply to
their use or disclosure of the information you disclose to them. To
the extent that we use third party advertisers, they adhere to their
own privacy policies. Since Brake Warehouse does not control the privacy policies
of third parties, you are subject to the privacy policies of that
third party. We encourage you to ask questions before you disclose
your personal information to others.
Brake Warehouse CounterCat and or Sophio use industry standard practices to safeguard the confidentiality
of your personal identifiable information, including
"firewalls" and Secure Socket Layers. Brake Warehouse and
CounterCat and or Sophio treats data as an
asset that must be protected against loss and unauthorized access. We
employ many different security techniques to protect such data from
unauthorized access by users inside and outside the company. However,
"perfect security" does not exist on the Internet.
comments and our need to accurately reflect our data collection and
disclosure practices. All changes to this policy are effective after
we provide you with at least thirty (30) days' notice of the changes
by posting the changes on the announcements board and sending email to
users who select such notification preference.
We provide you with thirty (30) days notice to allow you the
opportunity to notify Brake Warehouse if you do not agree to such changes as
described in Section 8.
We carry the following. BMW Parts, Mercedes Parts, Volvo Parts,
Audi Parts, GM Parts, Ford Parts, Honda Parts, Jaguar Parts, Lexus
Parts, Nissan Parts, Porsche Parts, Saab Parts, Volkswagen Parts,
performance parts, and accessories for all foreign, domestic,
and import vehicles.