Here's the policies that govern the use of Brakewarehouse.com.
Standard Return Policy
We accept returns on new, uninstalled items in original packaging within 21 days of invoice date. A return authorization number must be issued before any returns can be made. No returns on any Brembo big brakes upgrades open box, used, installed, or electrical parts for any reason other than a warranty claim for manufacturer defects.
It is the sole responsibility of the customer and/or the installer to verify that the parts purchased are the correct parts for your application PRIOR to installation. We assume no liability for costs or inconvenience incurred as a result of incorrect parts. We reserve the right to charge up to a 25% restocking fee for any and all returned items.
Freight charges on returned items are non-refundable. All returns must be pre-approved, with a return number clearly displayed on the box.
BrakeWarehouse reserves the right to have the customer ship their warranty claim directly to the manufacturer, and not to BrakeWarehouse. The return must be received by BrakeWarehouse, within 15 calendar days after the return number is issued, otherwise the return will be refused.
The return number does not imply a replacement or refund on any product, but only that we will inspect the merchandise you purchased based on the claims you have made. Returns must be sent freight-prepaid, and insured by the sender. A refund, exchange, credit or core charge return will not be considered until all related items, hardware, and accessories have been returned to BrakeWarehouse. Original shipping and handling charges for returns are non-refundable.
All authorized returns must be accompanied by a photocopy of the customer's sales invoice, a written explanation of the problem, and a contact telephone where you can be reached. Items returned freight-collect or unauthorized will be refused. Any item returned to BrakeWarehouse that has shipped free will be charged the original freight cost normally charged by BrakeWarehouse. Customers must be aware that they may be subject to inbound and outbound freight to handle and / or process their warranty claim. These freight charges are charged to BrakeWarehouse by the manufacturer and will be passed on to the customer.
No returns are accepted on special order items.
All products are shipped through Fedex, UPS, USPS within the continental 48 states. Please allow 1-3 business days for processing prior to shipment. Any orders placed on weekends or holidays the shipping cycle does not start until the next business day. Shipping time will vary depending on your location within the continental 48 states. All shipping carriers reserve the right to extend delivery time by 24 hours to residential deliveries, this is beyond our control. A shipping charge will apply to customers located in Alaska, Hawaii and other areas outside the continental 48 states. For these areas shipping time may vary.Fedex & UPS do not deliver to a PO box, APO and FPO addresses.
Sales Tax is only required for orders shipping within the state of North Carolina, Nevada and California.
Information Gathered By BrakeWarehouse.com
This policy applies only to activities BrakeWarehouse.com engages in on its website and does not apply to BrakeWarehouse.com activities that are "offline" or unrelated to the website. BrakeWarehouse.com collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the BrakeWarehouse.com website can include information such as the type of browser you are using, browsing patterns, originating web pages, number of visits to BrakeWarehouse.com, vehicle selections, items viewed, pages viewed, and the length of the visit to the website.
You may also be asked to provide personally identifiable information on the BrakeWarehouse.com website, which may include your name, address, telephone number, and e-mail address. In addition, if a purchase is made, we collect credit card information, billing and shipping address, customer information, vehicle information, and prior purchases. This information can be gathered when feedback or e-mails are sent to BrakeWarehouse.com, when you register for services, or make purchases via the website, or when you enter information in the checkout process but do not complete your checkout. In all such cases you have the option of providing us with personally identifiable information. You may always choose not to provide the requested information, but you then may not be able to participate in the particular activity that requires such information. If you do provide us with your personally identifiable information, you agree that we may contact you to provide you with information we believe may be of interest to you.
Cookies: Web Beacons
BrakeWarehouse.com may utilizes cookies to personalize your experience on BrakeWarehouse.com, assist you in using BrakeWarehouse.com, and allow us to compile site usage statistics to better improve our goods, services and products. The cookies collect certain identifying information, including customer identifiers generated by us, as well as a visitor ID that will, in certain circumstances, be matched with personally identifiable information. However, no other user information is gathered by cookies.
BrakeWarehouse.com pages may contain electronic images known as Web beacons or action tags that allow BrakeWarehouse.com to count users who have visited those pages and deliver co-branded services. Web beacons are invisible to you. Unlike cookies, Web beacons are not placed on your computer. Web beacons collect only anonymous online behavioral data and/or anonymous identifiers, such as an anonymous cookie ID number. BrakeWarehouse.com pages may also contain Web beacons placed by third parties in order to compile aggregated statistics and help determine the effectiveness of joint promotional or advertising efforts.
Use and Disclosure Information
Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to confirm and process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, to obtain reviews, ratings or testimonials relating to your experience with BrakeWarehouse products purchased, and for statistical purposes for improving our site.
BrakeWarehouse.com may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. BrakeWarehouse.com may also provide such personally identifiable information in response to a law enforcement agency's request or as otherwise required by law. Your personally identifiable information may be provided to a party if BrakeWarehouse.com files for bankruptcy, or there is a transfer of the assets or ownership of BrakeWarehouse.com in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.
How Are We Doing?
We value your business and want to deserve your trust. If you have comments, questions or suggestions, please contact us.